Free Delivery Area (Oakville, Burlington, Mississauga, Milton & Georgetown) | Free Shipping on orders $75+



you've got questions...I've got answers!!




Here are some frequently asked questions about Tea with Tracie.


Please call or email me directly if there's anything else I can answer for you!


416.986.7076 |




customer service




Where can I buy your tea?


I’m an online business in Oakville so the best place to purchase my entire collection of tea is right here on my website.

Don't forget to choose one complimentary tea sample with your online purchase!


You'll also find me at local vendor shows, pop-ups, or providing my Tea Bar at various events.


A selection of tea can also be found at one of my fabulous retail partners -

C'est La Vie Wellness (Oakville, ON)

Blueberry Fields Bakery Cafe (Yarmouth, NS)

Clean Kiss Lifestyle (Oakville, ON)

Objects to Desire (Grimsby, ON)

Mirage Spa (Oakville, ON)


Can I contact you with any questions?


Yes, of course! As a Certified Tea Sommelier, my passion is helping you choose the perfect tea.

Call me at 416.986.7076 or email



Can I have the tea delivered to someone else as a gift?


Absolutely! Tea makes a lovely gift to send a friend or loved one at any time throughout the year.

Think of me as your personal "Tea Florist” because I'm happy to include your personal message on a gift tag or pretty note card.

In the order screen, just update the shipping address to where you'd like it delivered, and use the "notes" section to write out your personal message.



Does your tea come gift wrapped?


For free local deliveries, tea always arrives in a pink gift bag with a gift tag to write your personal message on the back.

For shipped orders, your tea is packed carefully in a secure mailing box to guarantee a safe arrival.



What payment methods do you accept?


Website - We accept all Major Credit Cards.

Please contact me at if you need help placing your order.

IMPORTANT - Coupon codes & Steeping BeauTEA Rewards can only be applied to website orders!



Do you sell gift cards?


Yes! Create a personalized message and your eGift Card is delivered electronically.

Send it immediately, or schedule a date in the future to correspond with a special occasion. Your choice!



How long has Tea with Tracie been in business?


I launched my business in May 2018 after spending almost 30 years in the corporate world.

We're a family run business and I definitely couldn't do this without the support of my Village!!

My previous career was spent in the financial services industry as Vice President, National Sales, leading sales teams across Canada.



Shipping & Local Delivery




How much does shipping cost?


Does anyone enjoy paying for shipping?!!

But I've tried to make it as easy and fair as possible.

Free Local Delivery - We offer free local delivery (within 48 hours) for Oakville, Burlington, Mississauga, Milton and Georgetown.

Free Shipping at $75+ (CANADA & USA) - If you are outside of the local delivery area, we offer free shipping at $75+ (after coupons).

Flat Rate Shipping (CANADA & USA) - For orders less than $75, a $15 flat rate shipping fee is charged...because shipping costs are outrageous!

We use the major couriers (UPS, Purolator, Canpar & Canada Post) and a tracking # is always provided.



Where do you ship to?


Canada & USA



Can I pick up my tea?


Yes! We offer front porch pick-up at our home in Oakville.
Just let me know in the “notes” section when you place your online order,

and I’ll get in touch to work out the details.



When will my tea arrive?


Put the kettle on…it will be there before you know it!

Free Local Delivery – within 48 hours.

Shipped Orders – packaged & shipped out within 24 hours.

A tracking number is always provided to monitor your shipment.



Product info




What are your tea sachets made of?


No plastic here peeps!

Our sachets are made from 100% plant based materials that are completely biodegradable and compostable.

They are not made from nylon or any other petroleum based compound you've recently read about in the news!


Thread is made from the plants and the thread is then woven on a large loom (not unlike a cotton material).

Plant based woven material is about 5 times more expensive than nylon so that's why some tea companies choose the cheaper option.


Because the sachets are 100% plant based (vs. plastic), they are more delicate

so please be gentle when pulling on the paper tab so the tea bag doesn’t rip open.



Do you sell your tea loose or only in plant-based sachets?


I now offer my tea in both formats - loose leaf & sachets!

I made the strategic decision when I first launched my business to offer luxury whole leaf tea in safe, plant-based sachets.

In the past, I had struggled to find exceptional quality tea in a convenient sachet, so I wanted to make this option available for other busy women.

Since then, I've expanded my offering so customers can choose their preferred format.



Where does your tea come from?


Our collection of luxury tea is ethically produced, 100% natural and sourced from the top tea gardens around the world.

All our tea comes from estates certified by ETP (Ethical Tea Partnership). ETP is an organization within the tea industry that seeks to

better the lives of workers and their families in tea producing countries by ensuring fair compensation and safe working conditions.



What's in your tea?


100% Natural Ingredients & Flavours

The better question is what isn't in our tea - *Gluten Free *Dairy Free *Nut Free *Sugar Free *No Artificial Colours *No Artificial Flavours.

Natural flavouring oils (vs. crystals) provide a clean and true character and don't leave a nasty aftertaste like artificial flavouring.

Just like food, you should always check your tea ingredients because you might be surprised to see what some bigger brands put in their products!



When does tea expire?


There is an approximate 2 year shelf-life (once opened), due to the biodegradability of the tea bag material.

Tea doesn't really "go bad" (unless it gets moldy), but similar to spices, after a few years it starts to lose essential oils and become less flavourful.

You can still drink it, but it won't be as tasty and aromatic as when it was fresh.



Do you blend your own tea?


No, I don't.

Although I'm a Certified Tea Sommelier trained in blending, I've chosen to work with Master Tea Blenders who specialize in this particular art form.

We work closely to create delicious blends designed for the specific needs and preferences of my customers.



Is your outer packaging recyclable?


No, unfortunately it isn't.

When I first launched my tea business in May 2018, my number one priority was ensuring the safety and freshness of my tea.

At the time, "eco-friendly" pouches had not proven to have the same durability or longevity as the pouch I ultimately chose.

Thankfully, packaging technology is improving to meet consumer demand, so my goal is to eventually transition to an eco-friendly pouch.



Steeping beautea rewards program!





Local fundraising program!



tea with tracie


Tea with Tracie is a luxury tea company located in Oakville, Ontario. I am proudly Canadian and care deeply about the people and causes within my local community.




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