you've got questions...I've got answers!!

 

 

 

Here are some frequently asked questions about Tea with Tracie.

 

Please call or email me directly if there's anything else I can answer for you!

 

416.986.7076 | tracie@teawithtracie.ca

 

 

 

customer service

 

 

 

Where can I buy your tea?

 

I’m an online business in Oakville so the best place to purchase my entire collection of tea is right here on my website.

Don't forget to choose your complimentary tea sample with every online purchase!

You'll also find me at local vendor shows, pop-ups, or providing my Social Tea Bar at various events. Check out my Events Calendar to see where I'll be next!

A selection of tea can also be found at one of my fabulous retail partners - C'est La Vie Wellness, Pretty In Pink Spa, Objects to Desire.

 

 

Can I contact you with any questions?

 

Yes, of course! As a Certified Tea Sommelier, my passion is helping you choose the perfect tea.

If I’m at an event, I’ll have my phone turned off but will get back in touch as soon as possible.

Call me at 416.986.7076 or email tracie@teawithtracie.ca.

 

 

Can I pick up my tea?

 

Yes! Although we provide free local delivery, as well as ship across Canada, if you’d prefer to pick up your tea that can definitely be arranged.

Just let me know in the “notes” section when you place your online order and I’ll get in touch to work out the details.

 

 

Can I have the tea delivered to someone else as a gift?

 

Absolutely! Tea makes a lovely gift to send a friend or loved one at any time throughout the year.

Think of me as your personal "Tea Florist” because I'm happy to include your personal message on a gift tag or pretty note card.

In the order screen, just update the shipping address to where you'd like it delivered, and use the "notes" section to write out your personal message.

 

 

Does your tea come gift wrapped?

 

For free local deliveries, tea always arrives in a pink gift bag with a gift tag to write your personal message on the back.

For shipped orders, your tea is packed carefully in a secure mailing box to guarantee a safe arrival.

 

 

What payment methods do you accept?

 

Website - We accept all Major Credit Cards & PayPal.

Vendor Shows/Events - We accept Cash & Credit Card.

Please contact me at tracie@teawithtracie.ca if you'd prefer to pay via etransfer.

IMPORTANT - Coupon codes & Steeping BeauTEA Rewards can only be applied to website orders!

 

 

Do you sell gift cards?

 

Yes! Create a personalized message and your eGift Card is delivered electronically.

Send it immediately, or schedule a date in the future to correspond with a special occasion. Your choice!

 

 

How long has Tea with Tracie been in business?

 

I launched my business in May 2018 after spending almost 30 years in the corporate world.

We're a family run business and I definitely couldn't do this without the support of my Village!!

My previous career was spent in the financial services industry as Vice President, National Sales, leading sales teams across Canada.

 

 

Product info

 

 

 

What are your tea sachets made of?

 

No plastic here peeps!

Our sachets are made from 100% plant based materials that are completely biodegradable and compostable.

They are not made from nylon or any other petroleum based compound you've recently read about in the news!

Thread is made from the plants and the thread is then woven on a large loom (not unlike a cotton material).

Plant based woven material is about 5 times more expensive than nylon so that's why some tea companies choose the cheaper option.

 

 

Where does your tea come from?

 

Our collection of luxury tea is ethically produced, 100% natural and sourced from the top tea gardens around the world.

High grown teas from Sri Lanka (Ceylon) and robust teas from Assam, India are some of our favourites!

All our tea comes from estates certified by ETP (Ethical Tea Partnership). ETP is an organization within the tea industry that seeks to

better the lives of workers and their families in tea producing countries by ensuring fair compensation and safe working conditions.

 

 

What's in your tea?

 

100% Natural Ingredients & Flavours

The better question is what isn't in our tea - *Gluten Free *Dairy Free *Nut Free *Sugar Free *No Artificial Colours *No Artificial Flavours.

Natural flavouring oils (vs. crystals) provide a clean and true character and don't leave a nasty aftertaste like artificial flavouring.

Just like food, you should always check your tea ingredients because you might be surprised to see what some bigger brands put in their products!

 

 

Do you sell your tea loose or only in plant-based sachets?

 

No, I don't sell loose tea.

I made the strategic decision when I launched my business to only offer luxury whole leaf tea in safe, plant-based sachets.

In the past, I had struggled to find exceptional quality tea in a convenient sachet, so I created my business to make this option available for other busy women.

 

 

When does tea expire?

 

There is an approximate 2 year shelf-life (once opened), due to the biodegradability of the tea bag material.

Tea doesn't really "go bad" (unless it gets moldy), but similar to spices, after a few years it starts to lose essential oils and become less flavourful.

You can still drink it..just won't be as tasty and aromatic as when it was fresh.

 

 

Do you blend your own tea?

 

No, I don't.

Although I'm a Certified Tea Sommelier trained in blending, I've chosen to work with Master Tea Blenders who specialize in this particular art form.

We work closely to create delicious blends designed for the specific needs and preferences of my customers.

 

 

Is your outer packaging recyclable?

 

No, unfortunately it isn't.

When I first launched my tea business in May 2018, my number one priority was ensuring the safety and freshness of my tea.

At the time, "eco-friendly" pouches had not proven to have the same durability or longevity as the pouch I ultimately chose.

Thankfully, packaging technology is improving to meet consumer demand so my goal is to eventually transition to an eco-friendly pouch.

 

 

Shipping & Local Delivery

 

 

 

How much does shipping cost?

 

Does anyone enjoy paying for shipping?!! Umm...no. So I've tried to make it as easy as possible.

Free Local Delivery - We offer free local delivery (within 48 hours) for Oakville, Burlington, Mississauga, Milton and Halton Hills.

Free Shipping at $60+ - If you are outside of the local delivery area, we offer free shipping (within Canada) on orders $60+.

Shipping (within Canada) - For orders less than $60, a $12 shipping fee is charged...because shipping costs are outrageous!

We use Canada Post and a tracking # is provided when your order is shipped.

 

 

Where do you ship to?

 

Canada only. I'm a huge believer in shopping and supporting local.

My primary focus is growing my business locally, and to do that effectively, I've chosen to concentrate solely on the Canadian market.

 

 

When will my tea arrive?

 

Put the kettle on…it will be there before you know it!

Free Local Delivery – within 48 hours

Shipped Orders – packaged within 24 hours and shipped out via Canada Post.

A tracking number is provided to monitor your shipment and it typically arrives in 2-5 days.

 

 

Steeping beautea rewards program!

 

 

 

 

Local fundraising program!

 

 

tea with tracie

 

Tea with Tracie is a luxury tea company located in Oakville, Ontario. I am proudly Canadian and care deeply about the people and causes within my local community.

 

OAKVILLE, ON

416.986.7076

tracie@teawithtracie.ca

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